About the Role
Genesis Group, a leading Nigerian catering, hospitality, and entertainment conglomerate, is seeking a dynamic and Experienced Hotel Manager to lead our hospitality operations in Port Harcourt, Rivers State. In this pivotal role, you will drive excellence across all lodging departments, ensuring world-class service delivery for our diverse clientele.
Key Responsibilities- Manage front desk, housekeeping, food and beverage, and maintenance workflows to ensure seamless day-to-day functioning.
- Hire, train, schedule, and evaluate department heads and staff to maintain high service standards.
- Monitor budgets, manage revenues, set room rates, and handle expense forecasting.
- Resolve escalated complaints and enforce service recovery protocols to protect brand reputation.
- Ensure facility adherence to local health, safety, and hospitality regulations.
- 3 to 5+ years of proven leadership experience in hospitality management.
- Degree in Hotel Management, Business Administration, or a related field.
- Hands-on knowledge of Property Management Systems (PMS) and budget software.
- Exceptional communication, critical thinking, and conflict-resolution abilities.
- Competitive salary package with performance-based incentives.
- Health insurance and wellness benefits.
- Opportunities for career growth within a premier Nigerian conglomerate.
- Dynamic and supportive work environment.