About the Role
Teestone Hotel & Apartments is a modern boutique hotel located in the peaceful neighborhood of Ikeja, just 15 minutes from Murtala Muhammed International Airport. We offer a stylish, welcoming environment for business travelers, vacationers, and guests seeking comfort and convenience. We are currently seeking a professional, customer-focused Experienced Front Desk Personnel to serve as the welcoming face of our establishment, ensuring every guest enjoys a seamless and memorable stay.
Key Responsibilities- Welcome guests warmly and professionally upon arrival and departure.
- Manage room reservations, cancellations, and modifications accurately.
- Process payments, issue receipts, and maintain precise billing records.
- Answer phone calls, emails, and inquiries promptly while providing information on hotel amenities and local Ikeja attractions.
- Handle guest feedback and resolve complaints with patience and professionalism.
- Coordinate closely with housekeeping and maintenance teams to ensure rooms meet high standards of readiness.
- Maintain a clean, organized, and secure reception area at all times.
- Minimum of 1-3 years of proven experience as a front desk officer, hotel receptionist, or customer service representative in the hospitality industry.
- Exceptional verbal and written communication skills in English.
- Strong interpersonal abilities with a genuine passion for customer service.
- Proficiency in basic computer applications and hotel reservation software.
- Exceptional organizational, multitasking, and problem-solving skills.
- Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.
- Competitive salary package based on experience.
- Opportunities for professional growth within a reputable boutique hotel.
- HMO health insurance coverage.
- Staff meals and a supportive, dynamic work environment.