About the Role
J3 Foods and Stores International is a leading name in food distribution and retail across Nigeria, dedicated to providing quality and affordable products. We are currently looking for a diligent and experienced professional to join our growing team in Oke Ado, Oyo State, ensuring seamless transactions and outstanding customer satisfaction.
Key Responsibilities- Receive and respond promptly to customer inquiries via phone, WhatsApp, email, and in-person interactions.
- Confirm customer orders, verify item availability, and maintain high standards of order accuracy.
- Log, track, and follow up on all orders to guarantee timely processing and dispatch.
- Collaborate with management to build and maintain strong relationships with direct buyers and repeat clients.
- Liaise with warehouse and logistics teams to monitor delivery timelines and update customers on dispatch status.
- Handle customer complaints professionally, escalating complex issues when necessary and maintaining detailed resolution logs.
- Update and manage organized customer databases, tracking buying patterns and flagging inactive accounts for re-engagement.
- Share valuable customer feedback and market insights with the sales and marketing teams to improve service delivery.
- Proven work experience as a Cashier, Customer Service Representative, or Sales Administrator, preferably within the retail or food distribution sector.
- Strong communication and interpersonal skills with a friendly, professional demeanor.
- Excellent organizational abilities and proficiency in maintaining customer databases and transaction records.
- Preferred Gender: Female.
- Ability to multitask, manage time effectively, and resolve conflicts calmly under pressure.
- Residing in or around Oke Ado, Oyo, or willing to commute reliably.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a fast-expanding organization.
- A supportive, collaborative, and dynamic working environment.