About the Role
GIG Logistics is Nigeria's leading logistics company, committed to providing cost-effective and timed delivery solutions that offer complete flexibility to our customers. Our top-tier solutions include freight forwarding, e-commerce logistics, and express courier delivery, backed by a strong reputation for professionalism, speed, and reliability. We are currently seeking a customer-focused and tech-savvy Experience Center Agent to join our team at the Broad Street location in Lagos State.
Key Responsibilities- Provide guidance to walk-in customers on product and service offerings.
- Educate customers and potential clients with clear information on SLAs and delivery timelines.
- Ensure strict adherence to GIGL's Standard Operating Procedures in sending, safekeeping, receiving, and releasing parcels.
- Maintain visibility of shipments as they move through the network through the application of appropriate scans.
- Drive client satisfaction by ensuring services are delivered according to agreed Service Level Agreements.
- Serve guests by providing accurate product and service information related to delivery lifecycles, rates, and payment.
- Resolve product or service problems by clarifying complaints, determining root causes, and providing effective solutions.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels.
- Promote and cross-sell company products to walk-in customers.
- Must be a university graduate.
- Must have completed the mandatory National Youth Service Corps (NYSC) program.
- Proficient in computer operations and digital tools.
- Strong interpersonal and problem-solving skills.
- Excellent communication and customer service orientation.
- Competitive salary package.
- Opportunities for professional growth and career advancement.
- Health insurance and other staff welfare benefits.
- Dynamic and supportive work environment.