About the Role
GIG Logistics is Nigeria's leading logistics company, committed to providing cost-effective and timed delivery solutions that offer complete flexibility to our customers. Our top-tier solutions include freight forwarding, e-commerce logistics, and express courier delivery, driven by a strong reputation for professionalism, speed, and reliability. We are currently looking for a dynamic and customer-focused Experience Center Agent to join our growing team at our Scapula location in Lagos State.
Key Responsibilities- Provide expert guidance to walk-in customers regarding our product and service offerings.
- Educate customers and prospects on Service Level Agreements (SLAs) and delivery timelines.
- Ensure strict adherence to GIGL's Standard Operating Procedures (SOP) for sending, safekeeping, receiving, and releasing parcels.
- Maintain full visibility of shipments as they move through the network by applying accurate scans at every stage.
- Drive client satisfaction by ensuring services are delivered in strict accordance with agreed SLAs.
- Serve guests by providing accurate information related to the delivery lifecycle, rates, and payment options.
- Resolve product or service issues by clarifying customer complaints, identifying root causes, selecting and explaining optimal solutions, and following up to ensure timely resolution.
- Prevent the shipping of contraband and prohibited items by conducting 100% thorough physical inspections of all parcels.
- Actively promote and cross-sell company products and value-added services to walk-in clients.
- Minimum of a Bachelor's Degree or Higher National Diploma (HND).
- Must have successfully completed the mandatory National Youth Service Corps (NYSC) program.
- Proficient in computer operations and digital tools.
- Exceptional interpersonal, communication, and problem-solving skills.
- Strong attention to detail with high integrity and reliability.
- Competitive salary package with performance incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within a leading logistics brand.
- Dynamic, collaborative, and fast-paced work environment.