About the Role
GIG Logistics, Nigeria's leading logistics and e-commerce delivery company, is seeking a customer-focused and tech-savvy professional to join our team as an Experience Center Agent at Canal Mall, Lagos State. In this pivotal role, you will serve as the primary brand ambassador, ensuring seamless parcel processing and delivering top-tier experiences to all walk-in customers.
Key Responsibilities- Provide expert guidance to walk-in customers regarding our comprehensive product and service offerings.
- Educate clients on Service Level Agreements (SLAs) and guaranteed delivery timelines.
- Strictly adhere to GIGL Standard Operating Procedures for sending, receiving, safekeeping, and releasing parcels.
- Ensure complete shipment visibility by applying appropriate scans as items move through the network.
- Drive high client satisfaction by consistently delivering services according to established SLAs.
- Resolve customer inquiries and complaints efficiently by determining root causes and providing effective solutions.
- Conduct 100% inspection of all parcels to eliminate the possibility of shipping contraband and prohibited goods.
- Actively promote and cross-sell company products and logistics solutions to walk-in guests.
- Minimum of a Bachelor's Degree from a recognized institution.
- Must have successfully completed the mandatory National Youth Service Corps (NYSC) program.
- Strong computer literacy and proficiency in navigating digital tools and logistics software.
- Exceptional communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced retail environment.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within Nigeria's top logistics company.
- A collaborative and dynamic work environment.