About the Role
James Hope University Business School is a prestigious postgraduate institution committed to academic excellence, innovative research, and developing transformative global leaders. We are currently seeking an experienced Educational Technology / ICT Support Specialist to elevate our digital learning ecosystem. In this pivotal role, you will bridge the gap between advanced information technology and academic instruction, ensuring the seamless integration of digital tools into our dynamic teaching and learning environments. If you are passionate about leveraging technology to drive educational outcomes and possess a strong background in higher education IT support, we invite you to apply.
Key Responsibilities- Manage, administer, and optimize the university Learning Management System (Moodle) to support robust online and hybrid course delivery.
- Oversee the seamless setup, administration, and troubleshooting of virtual classroom environments and video conferencing tools.
- Maintain the Student Information Management System (SIMS) to guarantee secure, accurate, and accessible academic data.
- Train and empower faculty members and administrative staff on the effective, pedagogically sound use of instructional technologies.
- Evaluate, test, and recommend emerging educational technologies to continuously enhance learning outcomes and student engagement.
- Deliver responsive, high-quality technical support to faculty and students navigating various academic platforms.
- Collaborate with the broader ICT helpdesk team to swiftly diagnose and resolve diverse user support tickets.
- Perform routine maintenance, troubleshooting, and support for campus computing hardware, software, peripherals, and network infrastructure.
- Possession of a Bachelor of Science (BSc) or Higher National Diploma (HND) in Computer Science, Information Technology, or a closely related technical discipline.
- Mandatory prior experience working in an ICT support or educational technology role within a higher education institution.
- Demonstrated technical proficiency in administering Moodle LMS, major virtual classroom platforms (Zoom, Teams, Collaborate Ultra, etc.), and SIMS.
- Solid understanding of modern instructional design principles and current trends in educational technology.
- Exceptional interpersonal, communication, and training skills with a proven ability to translate complex technical concepts for non-technical users.
- Strong problem-solving aptitude coupled with hands-on technical expertise in hardware, software, and general facility maintenance.
- Competitive salary package commensurate with qualifications and industry standards.
- Opportunities for continuous professional development within a world-class academic institution.
- A collaborative, innovative, and intellectually stimulating work environment in Nigeria.
- Access to cutting-edge educational technologies and modern campus facilities.