About the Role
Fadac Resources is seeking a dynamic and results-driven E-Commerce Manager to spearhead our online retail operations and maximize digital revenue generation. In this role, you will lead the day-to-day management of our e-commerce platforms, optimizing the customer journey across desktop and mobile to significantly increase conversion rates, average order value, and overall online sales performance.
Key Responsibilities- Manage end-to-end e-commerce operations including merchandising, content publishing, inventory monitoring, and user experience across all digital channels.
- Collaborate with cross-functional teams such as marketing, IT, finance, and logistics to execute strategic sales events and digital marketing initiatives.
- Monitor and analyze commercial KPIs including traffic, conversion rates, NPS, and P&L results to recommend impactful operational improvements.
- Oversee online fulfillment, shipping methods, and payment gateways while partnering with customer service to resolve escalated issues efficiently.
- Troubleshoot website environment issues, data feeds, and integrations to maintain a seamless shopping experience for Nigerian consumers.
- Minimum of a Bachelor's degree in Marketing, Business Administration, Humanities, or a related field.
- At least 10 years of professional experience specializing in e-commerce management and retail strategy.
- Expert understanding of online commerce technologies, website analytics, database management, and digital marketing best practices.
- Prior industry experience in luxury retail, FMCG, retail stores, or banking will be a distinct advantage.
- High level of integrity with strong financial analysis, supply chain oversight, and leadership capabilities.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and leadership development within a reputable human capital firm.
- Dynamic, collaborative, and innovative work environment.