About the Role
Unified Payment Services Limited is Nigeria's premier Payments and Financial Technology company operating as a shared infrastructure for the banking community. We are looking for a proactive E-Channels Support Specialist to join our dynamic team and drive excellence in electronic payment solutions.
Key Responsibilities- Design, develop, and deploy bespoke Point of Sale (POS) solutions tailored to diverse business requirements.
- Handle POS application certification with payment schemes and PTSAs while providing technical support for configuration platforms.
- Monitor channel performance to ensure high availability, optimal uptime, and seamless transaction processing.
- Manage and resolve channel-related incidents, service requests, and escalations strictly within defined SLAs.
- Facilitate merchant and agent registrations, Super Agent/Bank Host-to-Host implementations, and Payattitude integration on third-party devices.
- Participate actively in User Acceptance Testing (UAT) and the smooth deployment of new POS terminals.
- Collaborate with third-party service providers and aggregators to fast-track issue resolution and channel optimization.
- Maintain comprehensive documentation of issues, resolutions, and system logs to uphold strict security and regulatory standards.
- Minimum of an Ordinary National Diploma (OND) in Computer Science, Information Technology, Engineering, or a related discipline.
- 0 to 2 years of hands-on experience in IT support, digital banking operations, or electronic payment environments.
- Basic SQL knowledge with the analytical ability to review system logs and generate operational reports.
- Familiarity with digital channel platforms, APIs, transaction monitoring, and dispute handling mechanisms.
- Strong problem-solving, communication, and interpersonal skills with a commitment to exceptional customer service delivery.
- Competitive salary package with comprehensive health insurance benefits.
- Opportunities for continuous professional development and career advancement in a leading fintech ecosystem.
- Dynamic, collaborative, and innovative work environment with cutting-edge payment technologies.