About the Role
Unified Payment Services Limited (UP®), Nigeria's premier payments and financial technology company founded in 1997, is seeking a dedicated E-Channels Support Specialist to join our dynamic team in Lagos. In this role, you will play a critical part in designing, developing, and deploying bespoke Point of Sale (POS) solutions, ensuring seamless transaction processing, and delivering exceptional second-level technical support.
Key Responsibilities- Design, implement, and certify POS solutions with payment schemes and PTSAs.
- Provide robust technical and functional support for POS configuration platforms and merchant/agent systems.
- Monitor e-channel performance to guarantee high availability, uptime, and optimal transaction switching.
- Manage, troubleshoot, and resolve channel-related incidents, service requests, and escalations strictly within SLAs.
- Execute Super Agent/Bank Host-to-Host implementations and integrate Payattitude on third-party devices.
- Participate actively in User Acceptance Testing (UAT) and coordinate with third-party service providers for rapid resolution.
- Maintain comprehensive documentation of issues and resolutions to continuously improve internal knowledge bases.
- Ensure strict compliance with industry security standards, operational procedures, and regulatory requirements.
- OND in Computer Science, Information Technology, Engineering, or a related discipline.
- 0 to 2 years of professional experience in IT support, digital banking operations, or electronic payments.
- Basic SQL knowledge with the ability to effectively analyze system logs and transactional reports.
- Familiarity with digital channel platforms, APIs, transaction monitoring, and dispute handling.
- Strong problem-solving abilities, excellent communication skills, and a customer-focused mindset.
- Ability to thrive under pressure, manage tight deadlines, and work collaboratively in a fast-paced environment.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth, career advancement, and specialized fintech training.
- Dynamic, collaborative, and innovative work environment at Nigeria's leading payment technology hub.