About the Role
Join Bolton White Hotels & Apartments as a Duty Manager and take charge of all hotel operations during the night shift. This senior leadership role requires you to manage guest services, oversee financial processes, ensure security protocols, and lead a dedicated team with confidence and professionalism. You'll be the primary decision-maker responsible for maintaining our high service standards while handling operational, financial, and guest-related matters independently.
Key Responsibilities- Supervise all hotel departments including Front Office, Housekeeping, Security, Engineering, and Audit to ensure seamless operations
- Manage guest check-ins, check-outs, late arrivals, and special requests with attention to detail
- Act as the primary contact for guest concerns and emergencies, resolving complaints promptly and professionally
- Oversee night audit processes, verify revenue reconciliation, and ensure billing accuracy
- Monitor hotel security, conduct property inspections, and respond to emergencies following established protocols
- Lead and support shift staff, allocate duties, and maintain performance accountability
- Prepare operational reports highlighting incidents, occupancy levels, and performance metrics
- Monitor facility condition and coordinate urgent maintenance with Engineering
- Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or related field
- 5–15 years of hotel operations experience, preferably in Front Office or Duty Management
- Proven supervisory or duty manager experience required
- Strong leadership, problem-solving, and conflict resolution skills
- Excellent financial acumen and numerical proficiency for audit processes
- Outstanding communication, interpersonal, and decision-making abilities
- Ability to work independently with minimal supervision
- High integrity, professional demeanor, and proven reliability under pressure
- Competitive compensation package
- Professional development opportunities in hospitality management
- Work in a luxury hotel environment with modern facilities
- Supportive leadership and collaborative team environment