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Customer Service Officer

Aldelia Limited | Lagos, Nigeria

Full-time Posted today 1 view

About the Role

Aldelia Limited is a specialist recruitment consultancy serving the Oil & Gas sector through dedicated regional teams. We partner with major international firms to source top-tier talent while championing local content development. Our robust operational structure ensures consistent, high-quality service delivery across all markets.

Key Responsibilities
  • Provide professional, responsive customer support to Oil & Gas industry clients
  • Manage client inquiries and resolve issues with efficiency and professionalism
  • Maintain accurate records of customer interactions and service requests
  • Coordinate with internal teams to ensure timely resolution of client concerns
  • Develop and maintain strong client relationships through excellent communication
  • Support the delivery of our specialized recruitment services
  • Contribute to continuous service improvement initiatives

Qualifications
  • Secondary education minimum; tertiary qualification preferred
  • Proven customer service experience in a professional environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and customer-focused mindset
  • Proficiency in MS Office and email management systems
  • Ability to work in a fast-paced, team-oriented environment
  • Knowledge of the Oil & Gas industry is advantageous

Benefits
  • Competitive salary package
  • Professional development opportunities
  • Work with Africa's leading Oil & Gas recruitment specialist
  • Collaborative and growth-focused work environment

Skills

Customer Service Client Communication Problem Solving Relationship Management Microsoft Office Administrative Support Oil & Gas Industry Knowledge
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