About the Role
We are seeking a dedicated and detail-oriented Customer Service Officer/Bank Teller to join our team at Premium Human Resource Solution Limited. In this critical frontline role, you will be the face of our banking operations, delivering exceptional service to customers while processing a variety of financial transactions with precision and efficiency. This position requires a strong commitment to customer satisfaction, meticulous attention to detail, and unwavering adherence to banking policies and regulatory compliance standards.
Key Responsibilities- Process customer deposits, withdrawals, and payment transactions accurately and promptly
- Provide exceptional customer service and support at the teller counter
- Handle cash management and currency reconciliation with precision
- Maintain accurate transaction records and banking documentation
- Verify customer identification and ensure compliance with KYC requirements
- Address customer inquiries and resolve issues professionally
- Adhere strictly to all banking policies, procedures, and regulatory compliance standards
- Maintain confidentiality and security of customer financial information
- NCE (National Certificate of Education) or OND (National Diploma) qualification
- Maximum age: 28 years
- Strong mathematical and numerical aptitude
- Excellent communication and interpersonal skills
- High level of accuracy and attention to detail
- Proficiency with banking software systems
- Understanding of banking operations and compliance requirements
- Competitive monthly salary: ₦162,000
- Comprehensive HMO (Health Maintenance Organization) coverage
- Pension scheme and retirement benefits
- Additional employment benefits and allowances