About the Role
Green Africa, a dynamic Lagos-based airline dedicated to connecting people and resources across Nigeria and the West African seaboard, is seeking a professional and proactive Duty Agent. In this frontline role, you will be the face of our airline, ensuring seamless check-in processes, managing queues, and delivering outstanding customer service that fosters loyalty.
Key Responsibilities- Manage check-in queues efficiently and ensure prompt service for all bookings and passenger activities.
- Educate customers on Green Africa products, travel schedules, operating terminals, and essential travel information.
- Handle ticketing, reservations, route planning, fare computation, and PNR updates.
- Resolve customer inquiries and issues professionally, ensuring all passenger needs are adequately met.
- Process payments, issue customer invoices, and prepare daily sales reports for shift leads.
- Handle post-departure activities and front-line documentation accurately.
- Bachelor's degree in any related field.
- Creative and proactive personality with a strong can-do approach.
- Exceptional communication, analytical, and interpersonal skills.
- High-level numeracy skills and strong attention to detail.
- Time flexibility and willingness to work varied shifts.
- Competitive salary and industry-standard benefits.
- Opportunities for career growth and professional development within the aviation sector.
- Dynamic and supportive work environment with travel perks.