About the Role
Dermaoaks Aesthetics and Laser Clinic is a premier, women-owned medical spa and clinical skincare practice based in Gbagada, Lagos. Founded and directed by Suzan Uduak Tunji, a professional medical aesthetician with a foundational academic background in Anatomy, the clinic specializes in evidence-based cosmetic care and scientific skin analysis. We are currently looking for a vibrant and organized Receptionist / Front Desk Officer to serve as the welcoming face of our clinic.
Key Responsibilities- Greet and welcome all clients and visitors with exceptional warmth, professionalism, and etiquette.
- Manage the front desk, answering phone calls, responding to emails, and handling inquiries regarding our aesthetic services and appointments.
- Schedule, reschedule, and confirm client appointments efficiently using our booking system.
- Process payments, issue receipts, and maintain accurate daily financial transaction records.
- Maintain a clean, organized, and serene reception area that reflects the high standards of a luxury medical spa.
- Provide clients with basic information about skincare treatments, packages, and clinic policies.
- Handle client feedback and resolve routine inquiries or complaints with tact and diplomacy.
- Relevant academic qualifications from a recognized institution.
- Proven work experience as a receptionist, front desk officer, or customer service representative, preferably within the beauty, wellness, or healthcare sector.
- Exceptional verbal and written communication skills in English.
- Proficiency in using computers, Microsoft Office suite, and modern scheduling software.
- Impeccable personal grooming, professional presentation, and a friendly demeanor.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Lagos residents based in or around Gbagada and its environs are strongly encouraged to apply.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and training in the aesthetics industry.
- Staff discounts on premium skincare products and clinical treatments.
- A supportive, elegant, and empowering work environment.