About the Role
The British Council is seeking a dedicated Delivery Network Coordinator to join our vibrant exams team in Abuja, Nigeria. In this role, you will play a vital part in coordinating the secure, compliant, and effective delivery of high-stakes examinations and related operations. By ensuring that all test-day and post-test activities meet rigorous global quality and security standards, you will help thousands of Nigerians access globally recognized educational and professional qualifications, fostering international opportunities and trust.
Key Responsibilities- Coordinate all test-day and post-test operations in strict compliance with global standard operating procedures, security guidelines, and regulatory standards.
- Oversee venue and supplier sourcing, contracting, performance management, and equipment readiness to ensure cost-effectiveness and full compliance.
- Manage the secure handling of confidential exam materials, conduct operational readiness checks, venue audits, and comprehensive risk assessments.
- Supervise staff rostering, training, and development while acting as the primary operational contact for venues and delivery partners.
- Handle incident response, issue escalation, and customer feedback resolution in close collaboration with internal governance and compliance teams.
- A university degree or equivalent professional experience in coordinating secure, regulated service delivery such as exams, logistics, or large-scale events.
- Proven ability to manage venues, equipment, and logistics while adhering to strict security, confidentiality, and quality standards.
- Demonstrated experience in supervising staff or external contractors and maintaining accurate operational documentation.
- Exceptional written and verbal proficiency in English to effectively navigate global processes and stakeholder communications.
- Desirable assets include prior experience with educational assessment services, knowledge of audit requirements, or a Lean Six Sigma qualification.
- Opportunities for professional growth and development within a leading international cultural relations organization.
- Be part of a globally recognized mission that connects people through English, Arts, and Education.
- Work in a collaborative, diverse, and inclusive environment based in Abuja, Nigeria.