About the Role
Bee Shop E-Commerce Limited is a next-generation E-Commerce 5.0 platform that transforms traditional online shopping into an active co-creation model. We are seeking a dynamic and target-driven Customer Support & Telesales Specialist to join our high-velocity team onsite in Allen Avenue, Ikeja, Lagos. In this role, you will bridge the gap between global online retail and local offline services by engaging leads, managing chats, and closing first-time sales.
Key Responsibilities- Monitor and manage incoming customer inquiries and chats efficiently via Respond.io and other messaging channels.
- Place outbound calls to hot and warm leads provided by our AI system to explain product offerings and Marketing Rewards.
- Guide customers step-by-step through app downloads, account registration, and initial product plan purchases.
- Drive conversions by effectively addressing customer objections, building trust, and meeting primary sales KPIs.
- Maintain exceptional customer service standards to guarantee a smooth user experience and high satisfaction.
- OND, HND, or Bachelor's Degree in any relevant discipline.
- 1 to 3 years of proven experience in telesales, customer support, telemarketing, or call center operations.
- Tech-savvy with familiarity using omnichannel messaging platforms like Respond.io or WhatsApp Business.
- Excellent spoken and written English, with native fluency in Pidgin English and proficiency in Yoruba as a strong advantage.
- Highly persuasive, target-driven, and motivated by achieving daily sales conversion metrics.
- Must be fully available for onsite work at our office in Allen Avenue, Ikeja, Lagos.
- Competitive base salary ranging from NGN 100,000 to NGN 180,000 monthly, based on experience.
- Uncapped sales commissions and performance bonuses for successful first-time conversions.
- Comprehensive training support during a 1-month probation period.
- Exciting opportunity to grow within a fast-paced, innovative e-commerce ecosystem with clear career progression.