About the Role
Dunn & Braxton is looking for a driven Recovery Team Lead to manage seriously delinquent and written-off SME loan portfolios. In this leadership role, you will oversee a dedicated recovery team, implement strategic resolution plans, and ensure monthly financial recovery targets are met within Nigeria's dynamic lending sector.
Key Responsibilities- Take ownership of assigned delinquent accounts from day 61 and develop robust resolution strategies.
- Lead, supervise, and mentor recovery officers to optimize daily performance and achieve targets.
- Execute tiered recovery approaches, including structured payment plans, field visits, and negotiations.
- Manage legal escalations, brief external solicitors, and coordinate asset protection or collateral enforcement.
- Conduct skip tracing for unreachable borrowers using guarantor networks, GPS data, and employer verification.
- Prepare accurate weekly recovery reports and forward-looking projections for the Head of Credit.
- B.Sc. or HND in a relevant discipline with 4 to 6 years of loan recovery experience in SME or trader lending.
- At least 2 years of proven experience supervising or leading a recovery team within an MFB or NBFI in Lagos.
- Proficiency in Loandisk, Zoho CRM, and advanced Microsoft Excel for portfolio tracking.
- Strong knowledge of loan documentation, fair debt-recovery regulations, and legal escalation processes.
- Relevant certifications such as CIBN are considered an added advantage.
- Competitive salary package with performance-based incentives.
- Health insurance and professional development opportunities.
- Dynamic and growth-oriented work environment in Lagos.