About the Role
Sheraton Lagos Hotel, operating under the prestigious Marriott International umbrella, is seeking a dynamic and motivated Assistant Front Desk Manager to join our vibrant team in Nigeria. In this vital role, you will help lead daily front office operations, ensuring our guests receive world-class service while supporting our dedicated team members to achieve peak performance.
Key Responsibilities- Supervise day-to-day front desk operations, including Bell/Door Staff, Switchboard, and Guest Services, ensuring seamless service delivery.
- Handle and resolve guest complaints promptly, maintaining Marriott's high standards of customer satisfaction and conflict resolution.
- Coach, mentor, and train front office staff, conducting performance evaluations and fostering a culture of teamwork and continuous improvement.
- Monitor staffing levels, manage shift requirements, and assist in completing administrative and financial tasks to meet budget goals.
- Implement customer recognition programs and utilize guest tracking systems to personalize and enhance the visitor experience.
- High school diploma or GED with a minimum of 2 years of professional experience in guest services, front desk, or hospitality.
- Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is accepted with no prior work experience required.
- Strong leadership, interpersonal, and communication skills with a proven ability to motivate and guide teams.
- Exceptional problem-solving abilities and a passion for delivering outstanding customer service in a fast-paced environment.
- Competitive salary with opportunities for career growth within a global hospitality leader.
- Comprehensive health insurance and employee wellness programs.
- Exclusive discounts on Marriott properties worldwide for you and your family.
- Continuous professional development through world-class training programs.