About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building a comprehensive financial ecosystem for businesses. We provide payment, banking, credit, and business management tools designed to help enterprises succeed. We are currently looking for a dynamic and empathetic Customer Support Officer to join our team in Nasarawa, acting as the frontline ambassador for our brand.
Key Responsibilities- Serve as the primary point of contact for walk-in customers and manage inquiries efficiently across WhatsApp communication groups.
- Provide prompt, accurate, and professional responses to all customer service requests and inquiries.
- Log customer support interactions accurately into tracking systems to ensure seamless follow-up and resolution.
- Collaborate closely with internal cross-functional teams to expedite issue resolution and reduce customer wait times.
- Escalate complex operational or technical challenges to the Regional or State Team Lead according to company protocols.
- Adhere strictly to approved communication scripts, service level agreements, and operational compliance procedures.
- Collect, document, and report actionable customer feedback to drive continuous improvement in our products and services.
- Build trust-based relationships with customers while maintaining absolute data privacy and confidentiality.
- Hold a minimum of a BSc or HND from an accredited tertiary institution.
- Must have completed the mandatory National Youth Service Corps (NYSC) or possess a valid exemption certificate.
- Possess 1 to 2 years of proven experience in a customer service or support role.
- Demonstrate excellent written and verbal communication skills tailored for face-to-face and digital interactions.
- Exhibit strong problem-solving abilities, high emotional intelligence, and a deeply customer-centric mindset.
- Show meticulous attention to detail with strong capabilities in data logging and documentation.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and rapid career advancement within a leading fintech ecosystem.
- A collaborative, innovative, and inclusive work culture that values employee well-being.