About the Role
Salpha Energy Limited is a pioneering for-profit social business dedicated to revolutionizing the off-grid energy sector through reliable, honest, and innovative solar products. We are currently seeking a proactive and articulate Customer Support Officer to join our dynamic Communications Department. In this hybrid role, you will be the vital link between our cutting-off solar solutions and our valued customers, ensuring exceptional satisfaction while championing our mission for sustainable energy in Nigeria.
Key Responsibilities- Serve as the primary point of contact for customer inquiries via telephone and chat channels, delivering empathetic and timely resolutions.
- Collaborate closely with internal sales and technical teams to resolve complex issues and close prospective sales generated from digital advertisements.
- Implement impactful communication strategies that promote our brand identity, sustainability initiatives, and customer success stories.
- Assist in drafting marketing collateral, sales materials, and web content while gathering valuable customer testimonials from the field.
- Maintain accurate documentation of customer interactions, inquiries, and resolutions using Google Workspace tools for management review.
- Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
- 1 to 4 years of proven experience in a customer service or marketing communications role.
- Residency on the Lagos Island axis is strongly preferred for proximity to our operational base.
- Exceptional verbal and written communication skills paired with a customer-first mindset.
- Proficiency in Google Suite, Microsoft Office, and basic content creation platforms.
- Demonstrated ability to multitask, solve problems efficiently, and remain calm under pressure in a fast-paced environment.
- Competitive salary with performance-based incentives.
- Opportunity to build a meaningful career in the fast-growing renewable energy sector.
- Dynamic, mission-driven work environment with opportunities for professional growth.