About the Role
1159 Realty Nigeria Limited is a fast-growing real estate company committed to making property ownership accessible through innovative, affordable, and customer-focused solutions. We are currently seeking a dynamic and detail-oriented Customer Service Representative to join our Customer Success Team in Ilorin and help deliver exceptional value to our clients.
Key Responsibilities- Manage and respond to client enquiries across email, WhatsApp, and phone channels.
- Review, coordinate, and securely file client documentation, ensuring compliance with company standards.
- Send monthly payment reminders, track outstanding balances, and liaise with the Accounting Team.
- Handle client inquiries regarding legal and transaction documents, escalating complex issues as needed.
- Resolve customer complaints promptly and maintain regular communication throughout the property ownership journey.
- Collaborate with Sales, Legal, and Media teams to support marketing initiatives and cross-functional goals.
- Prepare weekly Customer Success reports and track pending requests or unresolved issues.
- Bachelor's degree or HND in Business Administration, Estate Management, Mass Communication, or a related field.
- Minimum of 2 years of proven experience in customer service, client relations, or sales support.
- Excellent verbal and written communication skills with strong emotional intelligence.
- Exceptional organizational abilities and high attention to detail.
- Proficiency in Microsoft Office, Google Workspace, and digital web-based applications.
- Experience in real estate, banking, hospitality, or telecommunications is an added advantage.
- Exciting career growth and professional development opportunities.
- Work within a fast-paced, innovative, and growing real estate company.
- Collaborative and supportive team environment.
- Hands-on exposure to comprehensive client relationship management and operations.