About the Role
SeekProv is a dynamic local services marketplace and app designed to help customers quickly find, compare, connect with, and hire trusted service providers across home repairs, cleaning, beauty, catering, tutoring, deliveries, and professional services, enabling secure communication, booking, and payment management in one platform. We are currently looking for an organised, empathetic, and tech-savvy Customer Support & Admin Specialist to support our growing user base and assist with essential day-to-day administrative and operational tasks from our Owerri office, reporting directly to the Chief Operating Officer (COO).
Key Responsibilities- Respond to customer enquiries efficiently through live chat (tawk.to), support tickets, and email.
- Guide Seekers and Providers smoothly through registration, verification, service listings, bookings, and platform features.
- Resolve account, login, messaging, payment, cancellation, and refund enquiries professionally.
- Troubleshoot basic app issues, handle complaints, and escalate technical problems, fraud, or safety concerns appropriately.
- Maintain accurate support records, identify recurring customer issues, and help improve FAQs and support templates.
- Utilize approved AI tools to enhance support efficiency while ensuring accuracy, tone, and privacy.
- Assist with routine administrative tasks including record keeping, document organisation, updating internal trackers, and preparing basic reports.
- Support the COO with reasonable day-to-day office and operational tasks as required.
- At least 1 to 2 years of relevant customer service, support, or administrative experience.
- Strong written and verbal English communication skills with a calm, professional demeanor.
- Exceptional organisation, problem-solving abilities, and strong attention to detail.
- Comfortable using live chat software, email, spreadsheets, web tools, mobile apps, and AI tools like ChatGPT responsibly.
- Ability to handle confidential information securely and professionally.
- Prior experience within a marketplace, fintech, e-commerce, or technology company is a strong advantage.
- Shorter Fridays with work starting at 10:00 a.m.
- 45-minute paid lunch break and no routine overtime.
- One paid birthday leave day each year.
- Extended Christmas and New Year break from 24 December to around 3-4 January, in addition to annual leave.
- Exciting career growth opportunities as SeekProv scales its operations in Nigeria.