About the Role
Microsoft Corporation is looking for a dynamic and visionary Customer Success Account Management (CSAM) Manager to lead our high-performing team in delivering exceptional customer outcomes and business growth across a complex portfolio of accounts. In this strategic leadership role, you will align customer priorities with Microsoft strategies, foster cross-functional collaboration, and empower your team to navigate complexity and deliver measurable impact across cloud adoption and AI transformation initiatives.
Key Responsibilities- Lead a team of Customer Success Account Managers to drive customer health, accelerate cloud adoption, and advance AI transformation initiatives.
- Own overall portfolio performance by establishing business rhythms, inspecting execution, and identifying risks and opportunities.
- Build and maintain trusted relationships with senior customer stakeholders and executives to align priorities and maximize technology investments.
- Coordinate cross-functional teams across Microsoft and partner ecosystems to remove barriers and deliver integrated strategies at scale.
- Develop a high-performing organization through coaching, talent development, succession planning, and inclusive leadership.
- Define and reinforce standards for execution quality, governance, and value realization practices across the portfolio.
- Bachelor Degree in Business, Sociology, Psychology, Computer Science, or a related field with 15+ years of relevant experience, or a Master Degree with 10+ years of experience.
- 10+ years of relevant work experience within customer industries, with specific expertise in banking preferred.
- Minimum of 5 years of direct people management experience.
- Minimum of 5 years of experience managing a technology consumption portfolio.
- Professional certifications such as Project Management Institute (PMI) or Prosci are highly desirable.
- Competitive salary and comprehensive medical, dental, and vision benefits packages.
- World-class professional development, continuous learning opportunities, and leadership coaching.
- Flexible working arrangements supporting a healthy work-life integration.
- Global exposure and the opportunity to drive transformative technology adoption with top-tier organizations.