About the Role
Jeroid Ltd is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team. Jeroid Ltd is looking for a customer-focused, responsive, and solution-oriented Customer Service and Support professional to provide excellent support to our customers, resolve inquiries, and ensure a positive customer experience across our digital platforms.
Key Responsibilities- Respond promptly and professionally to customer inquiries across available communication channels.
- Provide accurate information and support regarding cryptocurrency trading, gift card redemption, and digital payment products and services.
- Handle customer complaints, concerns, and service-related issues effectively while maintaining a calm and helpful demeanor.
- Troubleshoot customer challenges, provide appropriate solutions, and escalate technical or complex issues when necessary.
- Maintain accurate records of customer interactions, complaints, resolutions, and follow-ups.
- Collaborate closely with Operations, Product, and Compliance teams to resolve customer concerns and improve service delivery.
- Meet assigned customer service, response-time, quality, and resolution targets in a fast-paced environment.
- Proven experience in customer service, customer support, client relations, or a similar role within a fast-paced environment.
- Excellent verbal and written communication skills with a strong command of the English language.
- Strong problem-solving, interpersonal, and active listening skills.
- Ability to remain calm, empathetic, and professional when handling difficult customers or stressful situations.
- Comfortable using customer service software, communication tools, and basic computer applications.
- Flexibility to work shifts, weekends, or public holidays as required by business operations.
- Prior experience in fintech, e-commerce, banking, or the technology sector is a distinct advantage.
- Competitive salary package with regular performance-based reviews.
- Opportunities for career growth and professional development in a fast-growing fintech company.
- A collaborative, dynamic, and vibrant work environment with supportive team members.
- Health insurance and other employee wellness benefits.