About the Role
247Bet is a next-generation sports betting and gaming platform built for Africa’s vibrant, connected audience. We combine social interaction, entertainment, and responsible gaming to create an experience that goes beyond placing bets — it’s about community and connection. Our customers trust us with their money, and how we respond when something goes wrong defines whether they stay. You will be the voice of 247Bet, resolving queries quickly, accurately, and with genuine care in a fast-paced shift environment based in Lagos.
Key Responsibilities- Respond to customer queries across live chat, email, in-app support, and social media within agreed response times.
- Resolve first-line issues covering registration, KYC/verification, deposits, withdrawals, bet settlement, bonuses, and app usage.
- Investigate account and transaction queries accurately using our back-office tools before responding.
- Escalate complex cases such as payment failures, settlement disputes, and suspected fraud to the right team with complete context.
- Identify customers showing signs of gambling harm and apply our responsible gambling procedures with care and discretion.
- Log all interactions properly and contribute to help-centre articles and canned responses.
- Support customers during peak periods, including big fixtures, promotions, and launch campaigns.
- 1–3 years of customer service experience in a high-volume digital environment like betting, fintech, banking, telecoms, or e-commerce.
- Excellent written English, alongside fluency in Nigerian Pidgin with the ability to switch registers naturally.
- Strong attention to detail when reviewing accounts and transactions to ensure financial accuracy.
- Calm and professional handling of frustrated customers across private and public channels.
- Comfort working on a shift rota that includes nights, weekends, and public holidays.
- Minimum of an OND, HND, or Bachelor's degree in any discipline.
- Familiarity with sports betting, CRM tools, and additional Nigerian languages is a strong advantage.
- Competitive salary with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for career growth within a rapidly expanding gaming tech company.
- Dynamic, collaborative, and energetic work environment in Lagos.