About the Role
A fast-growing food and dessert business in Lagos is seeking a proactive, sales-driven Customer Service & Sales Executive to oversee daily customer service operations, lead a dedicated team, and aggressively drive revenue growth. This hybrid role requires a dynamic professional who can seamlessly turn customer enquiries into confirmed orders, cultivate long-term client relationships, and unlock new catering opportunities across the region. Proximity to the job location in Lagos is crucial for this position.
Key Responsibilities- Supervise and coordinate the customer service team to ensure exceptional service delivery and prompt inquiry resolution.
- Manage incoming customer inquiries across multiple channels and convert leads into paid orders.
- Follow up on quotations and prospective leads to continuously improve overall sales conversion rates.
- Drive repeat purchases, customer retention, and strategic reactivation of dormant clients.
- Identify, pitch, and secure outdoor dessert catering sales opportunities to expand market reach.
- Monitor team performance against targets and prepare comprehensive weekly sales and customer service reports.
- Minimum of 3 to 5 years of proven experience in sales, customer service, or account management.
- Previous team leadership or supervisory experience within a fast-paced environment.
- Exceptional communication, negotiation, and interpersonal relationship management skills.
- Proficiency in using computer applications, WhatsApp Business, and standard CRM tools.
- Prior experience in the food, hospitality, catering, events, or premium retail industries is a distinct advantage.
- Competitive monthly salary ranging from N200,000 to N250,000.
- Lucrative performance incentives tied to sales growth and target achievement.
- Opportunity to work with a growing business and make a direct impact on revenue.