About the Role
Efezi Southsea Nigeria Limited is a premier hospitality consultancy dedicated to elevating standards across hotels in Nigeria. We are currently looking for a vibrant and customer-focused Hotel Receptionist to join our team in Lagos. In this role, you will serve as the primary point of contact for our guests, ensuring seamless check-ins, exceptional service delivery, and a warm, welcoming environment from arrival to departure.
Key Responsibilities- Welcome and register guests warmly, managing efficient check-in and check-out procedures.
- Handle room reservations accurately via phone, email, walk-ins, and online booking platforms.
- Process payments, issue receipts, prepare bills, and maintain precise daily transaction records.
- Coordinate closely with the housekeeping department to monitor room availability and readiness.
- Address and resolve guest complaints promptly while escalating complex issues to management.
- Provide detailed information about hotel facilities, rates, local attractions, and services.
- Keep the front desk clean, organized, professional, and secure at all times.
- Minimum of OND in Hospitality Management, Business Administration, or a related field.
- Proven working experience as a Hotel Receptionist or in a similar front-office role.
- Exceptional communication, interpersonal, and active listening skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong problem-solving abilities and a high level of attention to detail.
- Impeccable grooming, punctuality, and professional etiquette.
- Competitive salary with performance incentives.
- Opportunities for professional growth and hospitality training.
- Health insurance and other staff welfare packages.
- A supportive and dynamic work environment in Lagos.