Collections Specialist

About the Role

FairMoney is a leading digital financial platform in Nigeria that empowers individuals to access instant loans within minutes through our intuitive Android application. We are currently expanding our operations and looking for a dedicated Collections Specialist to join our fast-paced team in driving financial health and portfolio quality.

• Plan and execute strategic courses of action to recover outstanding payments efficiently.
• Follow up with customers regarding overdue accounts and diligently monitor Non-Performing Loans.
• Communicate professionally with delinquent borrowers to establish effective, realistic payment plans.
• Engage in active listening to ensure conversations remain focused on successful debt recovery.
• Advise customers on available payment options and recommend the most effective remittance methods.
• Accurately document all customer interactions, negotiations, and agreed-upon payoff deadlines.
• Build positive, professional relationships with debtors to mitigate future repayment risks.

• Minimum of 1 year of operational experience within a microfinance bank, traditional bank, or fintech handling delinquent clients.
• Strong proficiency in negotiation, persuasion, and conflict resolution.
• Solid understanding of the end-to-end debt collection process and strategic approaches.
• Proven working experience in an outbound debt collection, outbound sales, or outbound customer service environment.
• Excellent verbal and written communication skills with strong attention to detail.
• Proficiency in Microsoft Office suite and Google Workspace applications.
• Familiarity or working knowledge of modern collections software is an added advantage.

• Comprehensive private health insurance coverage.
• Competitive pension plan contribution.
• Continuous training and professional development opportunities.
• Performance-based bonuses tied to milestones.

Skills