About the Role
Uridium Technologies Limited is a leading IT solutions delivery company incorporated to provide cutting-edge infrastructure and technology services to various sectors of the Nigerian economy, including financial services, manufacturing, oil and gas, government, and education. We are currently seeking a dynamic and customer-focused Customer Service Representative to join our vibrant team in Lagos. In this role, you will serve as the primary point of contact for our diverse clientele, addressing inquiries, resolving issues, and ensuring an exceptional customer experience across all touchpoints.
Key Responsibilities- Manage incoming customer inquiries and support requests via phone, email, live chat, and ticketing systems with speed and professionalism.
- Handle customer complaints and provide appropriate solutions or alternatives within established time limits, ensuring timely follow-up.
- Maintain accurate records of customer interactions, inquiries, comments, and complaints in the company CRM database.
- Collaborate closely with the technical support and IT infrastructure teams to escalate and resolve complex client issues.
- Identify customer needs and provide accurate information regarding our IT products, solutions, and services.
- Contribute to team efforts by accomplishing related results and participating in proactive customer retention initiatives.
- Minimum of an OND, HND, or Bachelor's degree in a relevant discipline from a recognized institution.
- Demonstrated experience in a customer service role, preferably within the Nigerian IT, tech, or service sector.
- Exceptional verbal and written communication skills with a strong command of the English language.
- Outstanding active listening, problem-solving, and interpersonal abilities.
- Proficiency in using CRM software, email management systems, and modern customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive health insurance coverage for employees.
- Opportunities for continuous professional development, IT certifications, and career advancement.
- A collaborative, innovative, and inclusive work environment with modern office facilities.
- Paid time off, annual leave, and standard public holidays.