About the Role
Filmhouse Cinemas Limited, a leading and dynamic film exhibition company in Nigeria, is currently seeking a vibrant and customer-focused individual to join our team as a Customer Service Representative (Team Member). In this role, you will be the welcoming face of our cinema, ensuring every guest enjoys a seamless, memorable, and entertaining visit from the moment they arrive until they leave.
Key Responsibilities- Sell box office tickets efficiently while professionally responding to guest inquiries, reservations, and sales requests.
- Monitor and maintain accurate cash flow at all times, ensuring absolute precision with zero financial shortages.
- Guide guests courteously to cinema entrances and exits, ensuring smooth and orderly movement.
- Monitor and manage guest flow within the premises to prevent any obstructions and guarantee an uninterrupted cinematic experience.
- Actively participate in daily briefings, team meetings, and continuous training sessions as requested by the cinema manager or HR.
- Contribute proactively to increasing concession revenues through upselling and exceptional customer engagement.
- Maintain the cleanliness and orderly arrangement of designated cinema areas to uphold our premium brand standards.
- Minimum educational qualification of SSCE, NCE, ND, HND, Diploma, or a Bachelor Degree (BSc).
- Candidates must be strictly between 19 and 26 years of age.
- Exceptional interpersonal, communication, and active listening skills.
- Strong basic numeracy skills and high integrity in handling cash transactions.
- A passion for the entertainment and film industry with a natural flair for customer service.
- Competitive entry-level salary package with performance opportunities.
- Comprehensive training and career development programs within the cinema exhibition industry.
- Dynamic, fun, and engaging work environment with a passionate team.
- Staff movie benefits and exciting employee engagement activities.