About the Role
District 9 Branded Residences (Velmonti Palace), Abuja's upcoming landmark ultra-luxury destination, is opening its doors for world-class hospitality talent. We are currently seeking an exceptional Front Desk Supervisor to oversee our front office operations, ensure seamless guest experiences, and lead a dedicated team of reception professionals in delivering five-star service excellence.
Key Responsibilities- Supervise daily front desk operations, including check-ins, check-outs, and guest inquiries, ensuring adherence to luxury brand standards.
- Train, mentor, and schedule front office staff to maintain high performance and exceptional customer service delivery.
- Handle VIP guest arrivals, special requests, and escalated customer service issues with professionalism and discretion.
- Collaborate closely with housekeeping, maintenance, and concierge departments to ensure flawless room readiness and guest satisfaction.
- Manage front desk billing, financial reconciliations, and generate daily operational reports for management review.
- Minimum of 2 to 4 years of front office experience in a luxury hotel, resort, or branded residence setting.
- Relevant degree in Hospitality Management, Business Administration, or a related field.
- Demonstrated leadership skills with a proven track record of supervising and motivating hospitality teams.
- Exceptional communication, interpersonal, and problem-solving abilities, with fluency in English.
- Proficiency in hotel property management systems (PMS) and Microsoft Office suite.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for career advancement within a prestigious luxury hospitality brand.
- Ongoing professional training and development programs.