About the Role
District 9 Branded Residences (Velmonti Palace), Abuja's upcoming landmark ultra-luxury destination, is opening its doors for world-class hospitality talent! We are currently seeking a dynamic and detail-oriented Front Office Manager to lead our reception, concierge, and guest services teams. In this pivotal role, you will be the face of our luxury property, ensuring seamless operations and delivering personalized, unforgettable experiences for our esteemed local and international guests.
Key Responsibilities- Oversee all front office operations including reception, concierge, guest relations, and reservations.
- Train, mentor, and evaluate front-of-house staff to maintain exceptional luxury hospitality standards.
- Manage guest inquiries, feedback, and complaints promptly and professionally to ensure absolute satisfaction.
- Collaborate closely with Housekeeping, F&B, and Sales departments to ensure flawless guest stays and VIP coordination.
- Monitor room availability, manage VIP arrivals, and optimize room occupancy and revenue.
- Enforce hotel policies, safety protocols, and security procedures across all front desk touchpoints.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4 to 6 years of progressive front office experience in a 5-star luxury hotel or branded residence.
- Exceptional leadership, interpersonal, and cross-cultural communication skills.
- Proficiency in modern Property Management Systems (PMS) and Microsoft Office Suite.
- Immaculate presentation and a proven track record of delivering bespoke guest service.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth within an ultra-luxury hospitality brand.
- Staff meals and accommodation support where applicable.