About the Role
FMR Agency is seeking a proactive, commercially minded Customer Service Representative to support the sales and customer experience operations for our client in the food retail and fresh meat industry. In this role, you will manage customer interactions across multiple digital channels, convert enquiries into confirmed orders, and build lasting client relationships. If you possess a unique blend of stellar customer service and aggressive sales drive, we invite you to apply.
Key Responsibilities- Manage customer enquiries across WhatsApp Business, Instagram, telephone, and website platforms.
- Provide accurate details regarding products, pricing, availability, and delivery options to prospective buyers.
- Recommend suitable fresh and frozen food products to actively convert enquiries into confirmed sales.
- Upsell, cross-sell, and suggest complementary items to maximize daily revenue opportunities.
- Process customer orders with high accuracy and maintain complete, organized documentation.
- Conduct structured after-sales follow-ups to guarantee customer satisfaction and encourage repeat purchases.
- Handle complaints professionally, resolving issues promptly or escalating complex matters appropriately.
- Collaborate with internal logistics and inventory teams to ensure seamless payment confirmation and timely delivery.
- Prepare daily, weekly, and monthly reports on sales activities, customer trends, and service metrics.
- Minimum of an OND, HND, or Bachelor's degree in any related discipline.
- Proven experience in customer service, retail sales, telesales, or e-commerce environments.
- Must reside in or be in close proximity to Surulere, Lagos.
- Demonstrated proficiency in managing customer relationships via WhatsApp Business and Instagram.
- Strong closing skills with a proven capacity to turn inbound inquiries into revenue.
- Excellent written, verbal, and interpersonal communication abilities.
- Good computer literacy, including Microsoft Office suite and digital communication tools.
- Strong organizational skills, extreme attention to detail, and the ability to multitask in a fast-paced setting.
- Competitive salary with performance-based incentives.
- Opportunity to grow within a dynamic and expanding retail support agency.
- Comprehensive hands-on training in digital sales and customer relationship management.
- A collaborative, fast-paced, and engaging work environment.