About the Role
Clinix Healthcare Nigeria, a leading diagnostic services provider equipped with modern international-standard amenities, is seeking a professional, customer-focused, and reliable Customer Service Representative for our night shift. The successful candidate will deliver an outstanding patient experience, handle enquiries efficiently, and support smooth front-desk operations between 5:00 PM and 7:00 AM, ensuring accuracy and professionalism at all times.
Key Responsibilities- Welcome and attend to patients and visitors professionally and courteously during night duty.
- Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, and test results.
- Register patients, schedule appointments, and coordinate front-desk activities smoothly.
- Provide accurate information on tests, packages, payments, and procedures.
- Receive, manage, and resolve customer complaints, escalating complex issues appropriately.
- Maintain accurate and confidential patient records and documentation.
- Liaise effectively with clinical and administrative teams to ensure seamless night-shift service delivery.
- Minimum of an HND or Bachelor's Degree in any relevant field.
- Previous customer service experience, preferably within a hospital, diagnostic centre, or healthcare facility.
- Completed NYSC discharge certificate.
- Consistent availability to work the night shift from 5:00 PM to 7:00 AM, Monday to Friday.
- Excellent communication, interpersonal, and computer literacy skills.
- Competitive salary commensurate with experience.
- Employee HMO coverage.
- Paid annual leave with annual leave allowance.
- 13th-month bonus and quarterly bonuses.
- Pension scheme contributions.