About the Role
Hospify House, a premier boutique hospitality venue and hotel located in the heart of Abeokuta, Ogun State, is looking for a dynamic and customer-focused Receptionist. In this role, you will be the first point of contact for our esteemed guests, creating a warm, inviting atmosphere and ensuring all visitors receive exceptional service from arrival to departure. If you possess a passion for hospitality and a talent for organization, we invite you to join our dedicated team.
Key Responsibilities- Greet and welcome guests warmly upon their arrival at Hospify House.
- Manage front desk operations including check-ins, check-outs, and room allocations.
- Handle incoming phone calls, inquiries, and guest messages professionally.
- Process reservations, payments, and billing accurately using hotel management software.
- Address guest complaints, requests, and inquiries promptly with a high level of customer care.
- Coordinate with housekeeping and other departments to ensure guest rooms are ready and preferences are met.
- Maintain a clean, organized, and welcoming reception area at all times.
- Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Receptionist, Front Desk Agent, or in a similar hospitality role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly, approachable, and professional demeanor.
- Proficiency in using computer systems, office applications, and hotel management software.
- Ability to multitask, remain calm under pressure, and solve problems efficiently.
- Residency in or willingness to commute to Abeokuta, Ogun State.
- Competitive salary commensurate with experience.
- Opportunities for professional growth and training within the hospitality industry.
- A supportive, vibrant, and engaging work environment.
- Staff meals and other attractive welfare packages.