About the Role
Join Avetium Consult Limited as a Customer Service Representative and deliver exceptional support to our diverse customer base. In this role, you will leverage your fluency in French and English to provide outstanding service, resolve customer concerns promptly, and contribute to our team's success in meeting key performance indicators.
Key Responsibilities- Handle inbound and outbound customer calls with professionalism and efficiency
- Communicate fluently with customers in French and English, both spoken and written
- Respond promptly to customer enquiries, complaints, and requests
- Provide accurate information regarding products, services, and internal processes
- Resolve customer issues independently or escalate complex matters appropriately
- Maintain detailed and accurate records of all customer interactions and transactions
- Adhere to approved call scripts, established procedures, and quality standards
- Achieve assigned KPIs including service quality, productivity, and customer satisfaction metrics
- Safeguard the confidentiality of customer and company information
- Participate actively in training and coaching sessions
- Complete additional tasks as assigned by your Team Lead
- Minimum qualification: OND/NCE or equivalent
- Fluent in French and English (spoken and written)
- Prior experience in call centre, customer service, or BPO environment (advantageous)
- Strong communication and interpersonal abilities
- Excellent listening, problem-solving, and customer-handling skills
- Proficient with computers and basic customer service applications
- Ability to perform effectively under pressure and meet targets
- Flexible, team-oriented, and adaptable to shift schedules