About the Role
The Startup Place Limited is a premier business consulting firm dedicated to startup development, digital marketing, and sustainable business growth. We unite a passionate team of entrepreneurs and consultants committed to helping businesses start, grow, and scale successfully. We are currently seeking a dynamic and versatile Customer Service Representative and Community Manager to join our growing team in Nigeria and deliver exceptional experiences to our clients and community members.
Key Responsibilities- Act as the primary point of contact for customer inquiries, providing prompt, professional, and empathetic support across various communication channels.
- Build, nurture, and manage vibrant online and offline communities, fostering high engagement and brand loyalty.
- Collaborate with the marketing team to conceptualize, record, and edit engaging videos and multimedia content for social media and campaigns.
- Identify customer needs, troubleshoot issues, and coordinate effective solutions to ensure high satisfaction rates.
- Represent the company brand professionally at all times and gather valuable feedback from clients to improve service delivery.
- Contribute innovative ideas to digital marketing and startup growth initiatives.
- Proven experience working within the real estate industry, demonstrating a strong understanding of the sector.
- Demonstrated experience in video creation, editing, and dynamic content creation for digital platforms.
- Excellent verbal, written communication, and interpersonal skills.
- Strong customer-focused mindset coupled with a high degree of patience and active listening.
- Exceptional problem-solving abilities and a proactive approach to addressing challenges.
- A professional attitude, strong work ethic, and a genuine willingness to learn and adapt in a fast-paced startup environment.
- Competitive salary package with performance-based incentives.
- Opportunities for rapid career advancement and continuous professional development.
- A collaborative, innovative, and vibrant work culture surrounded by passionate entrepreneurs.
- Hands-on experience working across diverse and exciting business growth projects.