About the Role
Biggie's Work Space Limited is a premier, community-focused coworking and business-support company located in Ikorodu, Lagos State. We are seeking a vibrant and results-driven Customer Service Representative / Social Media Manager to act as the face and voice of our brand. In this dual role, you will deliver exceptional front-desk experiences while managing our digital presence to attract freelancers, remote workers, startups, and entrepreneurs to our flexible workspaces.
Key Responsibilities- Welcome visitors and prospective clients professionally, providing comprehensive information about our workspace packages and facilities.
- Respond promptly to enquiries across telephone calls, WhatsApp, email, and social media platforms.
- Coordinate bookings for hot desks, private offices, and meeting rooms while processing payments and maintaining accurate records.
- Monitor customer package usage, manage renewals, and handle conflict resolution effectively.
- Create engaging digital content, manage business social media accounts, and convert online and offline leads into paying customers.
- Support community events, networking activities, and general administrative duties.
- OND, HND, or Bachelor's Degree in Mass Communication, Marketing, Business Administration, or a related discipline.
- 1 to 2 years of relevant experience in customer service, front-desk operations, or social media management.
- Proficiency with social media platforms including Instagram, Facebook, TikTok, LinkedIn, and WhatsApp Business.
- Strong written and verbal communication skills with basic content creation abilities.
- Must reside in Ikorodu or within a reasonable commuting distance.
- Competitive remuneration package with performance-based incentives.
- Ongoing training and professional development opportunities.
- A creative, collaborative, and vibrant working environment.
- Direct exposure to innovative entrepreneurs, startups, and growing businesses.