About the Role
GUO Transport Company Limited, a household name in the Nigerian transportation and logistics sector since 1980, is seeking a dedicated and professional Customer Service Representative. In this role, you will be the primary point of contact for our valued customers, ensuring they receive outstanding service regarding parcel booking, tracking, and delivery timelines across our extensive network.
Key Responsibilities- Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and logistics inquiries.
- Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
- Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with safety standards.
- Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
- Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
- Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and high customer satisfaction.
- Work closely with operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
- Record and maintain customer data and transaction history accurately in the CRM system.
- Support revenue collection and ensure all transactions are properly recorded and accounted for.
- Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
- Minimum of OND/HND/BSc in Business Administration, Customer Relations, Logistics, or a related field.
- Proven experience as a customer service representative, preferably within the transport, logistics, or courier industry.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and basic office productivity tools.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Competitive salary with performance incentives.
- Comprehensive health insurance and medical benefits.
- Opportunities for professional growth and career advancement within a leading transport company.
- A dynamic, supportive, and inclusive work environment.