About the Role
Fixcenter Service Limited is a premier electronic maintenance company committed to providing high-quality repair and maintenance services for a wide range of electronic devices. We are currently seeking a dynamic and customer-focused Customer Service Representative to join our growing team in Nigeria. In this role, you will be the primary point of contact for our clients, ensuring a seamless experience from initial inquiry through to service completion while bridging the gap between our customers and skilled technical teams.
Key Responsibilities- Attend to customer inquiries professionally via phone calls, WhatsApp, social media platforms, and walk-in visits.
- Receive, log, and properly document all incoming customer service requests and repair jobs.
- Provide accurate information regarding service offerings, pricing structures, job statuses, and repair timelines.
- Coordinate seamlessly with internal technicians and departments to guarantee timely execution of customer jobs.
- Conduct proactive follow-ups on pending repairs, keeping clients updated on progress and milestones.
- Handle customer complaints with empathy and escalate complex issues appropriately to management.
- Maintain comprehensive and accurate digital records of all customer interactions and service histories.
- Perform post-service follow-ups to measure client satisfaction and gather valuable feedback.
- Identify opportunities to upsell relevant maintenance services to support business growth objectives.
- Minimum of an HND or B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
- Previous proven experience in customer service, front desk operations, or retail sales is a distinct advantage.
- Exceptional verbal and written communication skills with a polished, professional phone and chat etiquette.
- Strong interpersonal, active listening, and conflict-resolution abilities.
- Ability to remain calm, composed, and professional under pressure.
- Exceptional organizational skills with a strong bias for meticulous follow-up.
- Proficiency in computer literacy and familiarity with digital communication and operational tools.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within the technology and service sector.
- A collaborative, supportive, and dynamic work environment.