About the Role
Cobbler Care Limited is seeking a vibrant, customer-oriented Customer Service Representative to join our growing team in Lagos. In this role, you will be the primary point of contact for our valued clients, ensuring exceptional service delivery, resolving inquiries, and maintaining our reputation for excellence. We are looking for an approachable and resilient professional who thrives in a fast-paced environment and is eager to grow within the retail and care industry.
Key Responsibilities- Greet and welcome customers professionally, both in-person and via various communication channels.
- Handle customer inquiries, complaints, and requests promptly with a temperate and calm disposition.
- Manage multiple tasks simultaneously, including order tracking, scheduling, and administrative duties.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate effectively with team members and other departments to ensure seamless service delivery.
- Actively participate in training sessions to learn and develop new customer service skills.
- Minimum of an Ordinary National Diploma (OND) from a recognized institution.
- 1 to 2 years of proven experience in a customer service or administrative role.
- Fluency in English (both written and spoken) with excellent communication skills.
- Must reside within close proximity to the Magodo and Shangisha areas of Lagos.
- Demonstrated ability to multitask, prioritize, and manage time efficiently.
- Strong team spirit, emotional intelligence, and a strong willingness to learn.
- Competitive salary package with performance incentives.
- Opportunities for professional development and continuous learning.
- A supportive, collaborative, and engaging work environment.