About the Role
Techdoctorinnovations is a dynamic organization known for raising industry standards. While we have a strong foundation in IT and cybersecurity, our business operations also encompass a thriving cake confectionery venture in Lagos. We are currently seeking a proactive and experienced Customer Service Representative to join our team at Ago Palace Way, Lagos. In this role, you will serve as the welcoming face of our brand, managing customer orders, answering inquiries, and ensuring every guest enjoys a delightful experience.
Key Responsibilities- Greet customers warmly and provide exceptional service in person, over the phone, and via online channels.
- Take accurate customer orders and proactively recommend popular menu items and daily specials.
- Handle and resolve customer feedback or complaints regarding product quality, order accuracy, or service promptness with patience and professionalism.
- Maintain clean, organized service counters and a welcoming working environment that meets high hygiene standards.
- Coordinate seamlessly with kitchen and bakery staff to communicate special requests, dietary needs, and order timing.
- Minimum of an SSCE or OND qualification with 1 to 2 years of proven experience as a customer service representative.
- Exceptional verbal and written communication skills in English.
- Basic computer literacy for handling digital orders and managing customer records.
- Strong problem-solving abilities, high emotional intelligence, and patience under pressure.
- Ability to thrive in a fast-paced retail and confectionery environment.
- Competitive salary with performance incentives.
- Opportunities for professional growth and skills development.
- A supportive, collaborative, and vibrant team environment.