About the Role
Pruvia Integrated Limited (PIL), a multi-sector service provider registered with the Corporate Affairs Commission (RC1097861), is looking for a friendly, professional, and customer-focused Customer Service Representative to join our bustling team in Lagos. In this role, you will be the primary point of contact for our diverse clientele spanning the education, petroleum, real estate, and SME sectors, ensuring every customer enjoys a seamless and satisfying experience.
Key Responsibilities- Respond promptly to customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
- Handle customer complaints professionally and provide timely, effective solutions.
- Provide accurate and up-to-date information regarding the company's products and services.
- Maintain proper, detailed records of customer interactions, complaints, and feedback.
- Follow up with clients to guarantee their concerns have been completely resolved.
- Escalate complex technical or operational issues to the appropriate department when necessary.
- Build and maintain positive, long-lasting relationships with our valued customers.
- Identify recurring customer concerns and recommend practical improvements to service delivery.
- Meet internal customer service targets while maintaining high standards of professionalism.
- Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Communications, or a related field.
- At least 1 to 2 years of proven experience in a customer service or client-facing role is an added advantage.
- Excellent verbal and written communication skills with a strong command of English.
- Strong interpersonal, problem-solving, and active listening abilities.
- Ability to remain calm, patient, and professional when dealing with challenging customers.
- Proficient computer skills with familiarity in Microsoft Office Suite and modern customer service tools.
- Strong organizational skills, ability to multitask, and keen attention to detail.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within a dynamic organization.
- Comprehensive training on customer relationship management and corporate service standards.
- A collaborative, supportive, and vibrant work environment located in Lagos, Nigeria.