Customer Service Representative

About the Role

MarbleClear Limited is a premier Human Resources Management firm. On behalf of our esteemed client, a dynamic and fast-growing Quick Service Restaurant (QSR) in Lagos, we are seeking a passionate and dedicated Customer Service Representative to join their vibrant team. In this role, you will serve as the primary point of contact for our customers, ensuring exceptional service delivery across multiple high-traffic locations including Lekki Phase 1, Admiralty, Ikoyi, Fola Osibo, Ikota, Orchid, Ikeja, and Surulere.

• Attend to customer enquiries, requests, and complaints through designated communication channels promptly and professionally.
• Provide accurate information regarding the restaurant menu, products, services, ongoing promotions, and company policies.
• Receive, process, and coordinate customer orders efficiently, ensuring seamless communication between customers, kitchen staff, and delivery personnel.
• Resolve customer complaints and service issues with empathy and professionalism, escalating complex matters when necessary.
• Maintain accurate and up-to-date records of customer interactions, orders, feedback, and recurring service concerns.
• Proactively identify opportunities to improve overall customer satisfaction, service delivery, and brand loyalty.

• Minimum of an OND, HND, or Bachelor's degree in a relevant discipline from a recognized institution.
• Prior relevant work experience in a Quick Service Restaurant (QSR), fast-food outlet, or related hospitality environment.
• Exceptional verbal and written communication, interpersonal, and active listening skills.
• Demonstrated ability to thrive and remain calm in a fast-paced, high-pressure restaurant environment.
• Strong organizational, problem-solving, and collaborative teamwork skills.

• Competitive salary with performance-based incentives and growth opportunities.
• Comprehensive health insurance coverage and staff meal allowances.
• A dynamic, supportive, and inclusive work environment with ongoing professional training.

Skills