About the Role
Gym Store Nigeria, a premier partner in commercial and residential fitness solutions, is looking for a dynamic and customer-focused Customer Service Representative to join our vibrant team in Lagos. We are dedicated to empowering individuals, athletes, and fitness enterprises by providing top-tier, high-performance exercise equipment tailored to elevate every workout experience. If you possess a passion for fitness and exceptional communication skills, we want you to grow with us.
Key Responsibilities- Handle customer inquiries promptly and professionally via direct messages, telephone calls, and in-store visits.
- Provide accurate, valid, and comprehensive information about our fitness equipment and services using the right methods and tools.
- Resolve customer complaints and issues efficiently, ensuring a high level of professionalism and empathy.
- Drive customer satisfaction and retention by offering personalized recommendations and follow-up support.
- Maintain a welcoming and organized in-store environment for walk-in clients and fitness enthusiasts.
- Proven experience as a customer service representative, sales assistant, or relevant role in a retail environment.
- Candidates must reside within Yaba or its immediate environs for easy accessibility to our physical store.
- Exceptional verbal and written communication skills with a friendly and approachable demeanor.
- Strong problem-solving abilities and patience in handling challenging customer situations.
- Basic computer literacy and familiarity with handling social media direct messages and customer support channels.
- Competitive salary with performance-based incentives.
- Opportunities for career growth within the expanding fitness industry.
- Access to state-of-the-art gym equipment and a health-conscious work environment.
- Comprehensive training on fitness products and customer relationship management.