About the Role
LEAM Consulting Limited is a foremost consulting firm renowned for our unwavering commitment to professionalism and excellence. We have built a proven track record of delivering outstanding services to a diverse portfolio of individuals and corporate organizations across Nigeria. As we continue to expand our operations, we are looking for a dynamic and customer-focused Customer Service Representative to join our vibrant team. In this role, you will serve as the crucial first point of contact for our valued clients and prospective customers, providing accurate information, resolving inquiries promptly, and championing our dedication to superior service delivery.
Key Responsibilities- Attend to client calls, emails, social media messages, and walk-in inquiries courteously, professionally, and promptly.
- Handle and de-escalate client complaints or issues with empathy, ensuring a satisfactory and timely resolution.
- Maintain accuracy and timeliness in daily record keeping, customer interaction logs, and reporting.
- Collaborate effectively with internal teams to relay customer feedback and improve overall service delivery processes.
- Educate clients on our consulting services and guide them through onboarding or inquiry pathways.
- HND or B.Sc. degree in Business Administration, Mass Communication, Marketing, or a related field.
- Minimum of 1 year of proven professional experience in a customer service or client-facing role.
- Excellent verbal and written communication skills with a polished telephone etiquette.
- Strong interpersonal, problem-solving, and organizational abilities to manage multiple inquiries efficiently.
- A calm, patient, and empathetic personality underpinned by a genuine client-first mindset.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional development, continuous learning, and career advancement within a leading consulting firm.
- A collaborative, supportive, and dynamic work environment.