About the Role
Cobbler Care Limited is looking for a dynamic and customer-focused Customer Service Representative to join our dedicated team. In this role, you will be the primary point of contact for our valued clients, ensuring every interaction reflects our commitment to excellence and reliability. If you possess a passion for helping people, excellent communication abilities, and a strong desire to learn and grow within a vibrant retail and service environment, we want to hear from you.
Key Responsibilities- Greet and assist customers in a professional, warm, and welcoming manner either in-person or via communication channels.
- Address customer inquiries, resolve complaints, and provide accurate information regarding our services.
- Manage customer feedback effectively to continuously improve service delivery standards.
- Maintain clear records of customer interactions, transactions, inquiries, and comments.
- Collaborate with internal team members to ensure prompt resolution of customer issues.
- Available to work on Saturdays between 10:00 AM and 2:00 PM as part of the operational schedule.
- Must be 30 years of age or above, demonstrating maturity and reliability.
- Fluent in English, both written and spoken, with exceptional interpersonal communication skills.
- Strong problem-solving abilities and a genuine willingness to learn new skills and adapt to business needs.
- Previous experience in customer service or a related client-facing role is an added advantage.
- Must be available to work flexible hours, including Saturdays from 10:00 AM to 2:00 PM.
- Competitive and timely remuneration package based on experience.
- Opportunities for professional development and ongoing training.
- A supportive, inclusive, and collaborative working environment.
- Hands-on experience in expanding customer relations strategies within a growing Nigerian enterprise.