About the Role
KOWA Studio is a vibrant, multi-disciplinary Nigerian lifestyle brand based in Lagos, rooted in design, community, and care. Derived from the Hausa word "kowadakowa" meaning "everyone," our mission is to create products and spaces that bring people together. We are currently seeking a dedicated and proactive Customer Service Representative to join our dynamic team and serve as the friendly voice of our brand.
Key Responsibilities- Manage customer inquiries across multiple channels including email, WhatsApp, and social media direct messages.
- Process and oversee customer orders with high attention to detail, ensuring accuracy and timeliness.
- Provide comprehensive product knowledge and actively identify opportunities for sales and upselling.
- Resolve customer complaints and manage conflict professionally with a focus on delivering effective solutions.
- Coordinate with internal teams and logistics partners to ensure smooth Lagos-wide and national deliveries.
- Minimum of 1 to 3 years of experience in customer service, retail, e-commerce, hospitality, or the fashion industry.
- Excellent written and verbal communication skills with a strong customer-first mindset.
- Good geographical knowledge of Lagos locations and local delivery processes.
- Ability to remain calm, polite, and solution-oriented in high-pressure or difficult situations.
- Strong digital literacy and proficiency in using computers and communication tools.
- Reliable, organized, patient, and able to thrive in a fast-paced retail environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a fast-growing Nigerian lifestyle brand.
- A creative, inclusive, and collaborative work environment in the heart of Lagos.
- Exclusive staff discounts on KOWA Studio products.