About the Role
LEAM Consulting Limited is a foremost professional consulting firm with a proven track record of delivering excellent services to individuals and corporate organizations. We are currently seeking a dynamic and customer-focused Customer Service Representative to join our vibrant team in Nigeria. In this role, you will serve as the primary brand ambassador, acting as the first point of contact for our valued clients and prospects while providing accurate information, resolving inquiries, and fostering lasting relationships built on trust and professionalism.
Key Responsibilities- Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally at all times.
- Handle and escalate client complaints or issues promptly, ensuring satisfactory and timely resolution.
- Maintain accuracy in daily record-keeping, client database management, and operational reporting.
- Collaborate effectively with internal departments to ensure seamless service delivery and client satisfaction.
- Proactively identify areas for service improvement based on client feedback and interaction trends.
- HND or B.Sc. Degree in Business Administration, Mass Communication, Marketing, or a related field.
- Minimum of 1 year of proven professional experience in a customer service or client-facing role.
- Excellent verbal and written communication skills with professional phone etiquette.
- Strong interpersonal, problem-solving, and organizational abilities.
- Calm, patient, and empathetic personality demonstrating a genuine client-first mindset.
- Competitive salary package commensurate with industry standards.
- Opportunities for professional growth and continuous career development within a reputable consulting firm.
- Health insurance and other staff welfare benefits.
- A collaborative, supportive, and inclusive work environment that values innovation and excellence.